Your questions actually go to the very heart of our recommendations, which is to begin by centralizing the record keeping.
For example, it took us some time to be able to identify the various harassment files. I can tell you that the RCMP was totally cooperative in providing us with those files, but the files were in the various divisions. We believe it is important, if for no other reason than as a management tool, that senior management of the RCMP have access to this information, which until now they have not had. So we recommended that the maintenance of the files be centralized.
We also recommend that records be kept of cases of informal resolution. We advocate streamlining the process. We advocate the appointment of a senior officer of the RCMP, outside of the divisional chain of command, to be responsible for issues of harassment. We advocate subsequent outside review of the RCMP's handling of these matters.
All in all, our recommendations go to addressing how the process should be handled, with a goal of making it much more open, fair, transparent, and expeditious. It is our belief that if this is done, people with complaints will feel more empowered to step forward.