Thank you. I appreciate that answer.
Looking at the mandate of the IIO, it has to do with instances of death or serious harm. But I heard you mention earlier that although you normally don't take complaints from the general public, you have received complaints and you have taken on those investigations.
I guess I'm trying to find out how you define “serious harm”. With regard to someone coming to you and making a complaint and your then deciding to take on that investigation, I'm just trying to figure out how that would be possible, how it wouldn't have come through a different channel first.