Okay. I'm almost done.
—of which 29 were answered. There were also 15 calls that required call backs as they were abandoned.... The average wait time in the queue during this period was 2 minutes 42 seconds with the maximum wait time during this period being 11 minutes and 21 seconds. RCMP have indicated that this was a higher than normal call volume. The RCMP have identified the call that Ms Bedford made to Thompson Fire and noted that this call waited in the queue for 4 minutes and 29 seconds before being answered.
In finishing, please remember that every second counts when you're dealing with an emergency situation.