Yes, I'll give you an example.
Just two weeks ago, I was called by an individual in an institution because, having done this for years, I know many of the staff as well as many of the prisoners. This is an example of what could have evolved into a very different type of emergent situation.
Someone was distressed. There was a decision taken by a staff member to call me, even though it was after hours—it wasn't within the usual nine to five—because there was a perception that I might be able to engage in a discussion that could yield a very different result than where they were headed, which was potentially segregation, restraints, using OC spray and the like.
Those are the kinds of things that were being talked about earlier, things that can be developed from the beginning. If you establish those kinds of relationships and know who actually might be able to work with this individual to move them to a different place, it can be done in an emergency and has been done. Those decisions have been taken by front-line staff, by wardens and by more senior individuals within the Correctional Service of Canada, in my humble experience.
I think there are opportunities to do things differently. Yes, people have to be able to make decisions, but the choices they make depend on what they know is available.