I want to go back to a series of questions asked by both sides. We've seen your suggestions and recommendations, Ms. Finestone, but Mr. Cudjoe, we didn't have an opportunity to have yours.
If I had asked a question previously about the design process—which seems to be something of a hindrance to those who might need it most.... If you were to design the process based on the clients you deal with, sir, what needs to be done so that those who need it might be able to use it in the manner intended?