Mr. Di Iorio, the Canada Border Services Agency has an incredibly difficult and important job to do. They are charged with the responsibility of maintaining security at Canada's borders. That's a serious business. The safety of the country depends on them making the proper judgments at the border about what comes in and who comes in, and what doesn't come in and who doesn't come in. That's a really profound assignment.
At the same time, they are making decisions at the border that have a huge impact, good or bad, on the Canadian economy. Just think of the border between Canada and the United States. There are 400,000 people who cross that border every day, and there is about $2.4 billion in trade that crosses that border every day.
CBSA is a fundamentally important organization. They have to get it right. There's a real seriousness about this job.
At the same time, you make a valid point that when Canadians are returning home, or when newcomers are arriving, they want to feel that they're being treated professionally, politely, and in a welcoming fashion.