First of all, the morale can be really low at times, especially in the job that we do. It's extraordinarily difficult. The level of vicarious trauma amongst parole officers and correctional staff is extremely high, and it's cumulative.
We need to have training, which CSC has actually put into place—it's called Road to Mental Readiness—so there is some training in place, but overall, I think our training to help us regain skills has really decreased in quality over the years. We need to have an increase in the quality of training. It needs to be in-person training. We need to access subject matter experts outside of the service.
We need to be freed up to do our jobs, which is interacting with offenders. That is our job. Right now, we're so bogged down in paperwork and compliance issues that we can't do our jobs. I'm a little bit luckier in the community in that I'm freed up a little more to do some of that, but if you want the most bang for your buck, free us up from the paperwork that we're bogged down with. I know it's necessary—I'm not saying it's not—but we need to be freed up to do the work that we were hired to do.