The agency has a number of consultation mechanisms, in particular the border commercial consultative committee, where we have representation from the senior leadership of many of our closest industry stakeholders. The particular pressures that arose as a result of the outages that you're speaking about were the focus of a discussion with that group. The agency and my colleagues from our information, science, and technology branch addressed the issues and clarified exactly why the issues were arising. They had to do with a change in practice by some of the industries in which they were putting multiple pieces of information on manifests that had not been part of the design of the new IT system.
We resorted to a manual process for an interim period, in collaboration with the stakeholders, to address the issue. The issue has been addressed. The functioning of the system is now smooth.