No, I agree with that. I think that many times the enforcement/oversight role of corrections can lead to some measure of distrust or lack of confidence from the prisoners and former prisoners. It is very important to have that human connection, where someone actually believes they can do it and is supporting them along the way.
I think you get that more from people who are not doing it because it's part of their employment or because they're making a profit from it. I think prisoners feel the kind of genuine human connection that a lot of charities and others can provide for them, and it goes a long way, that human connection.