Yes, the commission should definitely have people with experience in organizations that work with refugee claimants and other vulnerable populations. Lawyers in the field who regularly represent this clientele could also be considered. I think it's essential to understand the reality these people face, what they've experienced. For that reason, the commission needs to have people who understand that reality and have personal experience working with these complainants.
Evidence of meeting #69 for Public Safety and National Security in the 44th Parliament, 1st Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was complaints.
A recording is available from Parliament.