Thank you, Mr. Chair.
Thank you to our witnesses for being here today.
Mr. Benedict, welcome back to the committee. You talked about the particular situation of your community, its border situation, its geographic location and how its members interact quite frequently with the Canada Border Services Agency. Everyone agrees that it's high time the government set up an independent complaints body.
You stated that you generally agree with Bill C‑20, and that's a good thing. I think it's fairly unanimous. However, I wonder if you have any concerns. You talked about elders and their difficulties, with no access to smartphones or computing, the Internet and so on.
I tried to get more information from officials and the minister on how long it takes to handle complaints. When we want a change, but it doesn't end up happening because there are too many complaints to handle for the number of resources allocated to an entity, we think we won't necessarily get there.
At this point, given the information we have on the bill, do you have any concerns about the handling of complaints or other factors?