I don't know that it's as much a matter of threshold as it is of discretion. I think it would be entirely appropriate for an independent oversight committee to identify certain types of complaints and either flag them for informal resolution or as matters that really might be able to be cleared up by a meeting between the member and the complainant. In fact, I suspect that would encompass a fairly significant proportion of the complaints that come in, but we have to make sure that we have room when the important complaints come in, the ones that do matter.
On June 6th, 2023. See this statement in context.