When you open this conversation, one thing you're obviously going to deal with as part of that public education process is this idea that you are, in many cases, the voice of people who have had a very difficult time with these agencies. You are, by definition, the place where they currently come, from the RCMP perspective, and where they will hopefully be coming, from the CBSA perspective, to try to rectify these situations.
How do you see yourself as managing that kind of bridge? It's not like the agencies are coming to you and saying that they have a complaint. It's actually the public coming to you and saying that they have a complaint. You have to be that bridge.
How do you manage that going into this new agency that has never had this type of oversight before?