The only distinction I would make when answering that question, though, is that we can't equate a complaints investigation with a serious incident investigation. A serious incident investigation is for cases that result in a death—a homicide investigation. It's conducted in accordance with the principles of major case management. It is conducted by major crimes investigators or independent investigators operating with very much the same skill set as major crimes investigators.
That's not to diminish what a complaints investigation is, but complaints investigations are approached and resourced differently. To take that 10,000 number and say that it equates to 10,000 serious incident investigations is probably not an accurate comparison.
In terms of the overall point or overall principle, effective civilian oversight does need to be appropriately resourced. Whatever that number happens to be, depending on what the individual requirements of those 10,000 files are or those 50 files are, you have to be able to meet the public expectation, even with flexibility built into our act in terms of how we respond on the serious incident side or how Zane can monitor with his IIU program.
Even with flexibility built in, I think that one of the observations you'll see over time as you grow a civilian oversight program is that expectations start to run toward the top of that engagement list. Even though you have the ability to observe a police service's own investigation or review a police service's investigation, when you build the civilian oversight unit, the expectation of the public will rapidly become that your unit will conduct that investigation and that it will be an independent investigation rather than one simply monitored or reviewed.
Building in an engagement list like that can help mitigate some of those resource concerns. At the end of the day, the public expectation and the need to develop and build public confidence are always going to require your pushing towards the top of that list.
Will I ever say that there are enough resources? There are never enough resources. You can always do more. You can always take more files and raise them up in that engagement list, but it is a zero-sum game, and it's a pool. You're playing with finite resources and significant demands in terms of public expectations.