I can't speak on behalf of the union, because they're not here today. My understanding is that they're mixing different investigative processes.
The public complaints investigation is a separate process. As I mentioned last time, we have a service standard of 40 days, which we meet 90% of the time. Professional standards investigations or labour relations code of conduct investigations are a whole separate process within CBSA that is not part of the public complaints process.
While a public complaint may have brought to light the conduct of an employee, the complaints process will follow through within the 40 days to say whether it will be supported or not. Then the professional standards investigation process or labour relations process—I can't speak on their behalf because they're not here today—would be their separate piece with the collective agreements, with the grievance rights and everything else that is part of that statute, which is outside of this.
One triggers the other, if you will, because one may bring up the conduct of someone, but it's not an actual public complaints investigation that would make an employee go on leave without pay or anything else. We have nothing to do with the employee; then it moves to the other processes that are legislated.