I think the people who work the front line need to be consulted. I think the CBSA should look at promoting from within so that you get people who have actually worked at a border previously into positions where they can make decisions on how the border runs. That's currently not the case at the CBSA, and for as long as I've been around. My career started in 2002 with the agency. It's been a long time that we've been operating like that.
As I meet representatives from other police agencies and other unions, it seems to be uniquely a CBSA problem. As a rule, people in positions of authority who are decision-makers in other agencies have worked the front line and have made it up through the ranks. We simply don't do that at the CBSA.