That's interesting. I'm beginning to see your problem.
I will now analogize it to part of my practice, which was helping companies respond to certain types of information requests from judicial bodies, or in litigation or whatever you want to call it. I don't want to say advice. The suggestion would always be “responsive, but not helpful”. You respond to the question, but it's not my job, in an adversarial system, to fill in the blanks. If you got the question wrong, I'm going to answer the question you gave me. I'm thinking of the other side giving a nil response and saying you asked for the wrong thing.
Is that what happens, or is there a bit more...? We're not talking about civil litigation. We're talking about a company responding to law enforcement. I assume they are somewhat interested in being helpful, and not just responding. Is that right?