Exactly.
Also, in step one, the party is made aware of the option of informal conflict resolution. They may go ahead with a formal complaint, but they may also go with either mediation or informal conflict resolution. That's mainly what happens in step one.
Step two is reviewing the complaint. We want to make sure the allegation meets the definition of harassment. There is a definition within the policy instrument that describes harassment. Then the respondent is notified whether the complaint is admissible. That's in step two.
Step three is exploring options. Based on the information provided, you decide if it should be fact-finding, if we should go through an investigation, or if an informal resolution is an option. So you're looking at all the possible options with the party.