Step 4 is rendering a decision and notifying in writing. Once the fact-finding or the informal resolution or the investigation is complete, then they render a decision and the parties are notified in writing of the decision.
Step 5 is restoring of the workplace. Even though restoring of the workplace is in step 5, we see it as something that should be done throughout the whole process. It's about talking to those who may not be directly involved, but who are part of the environment where the parties are working. It's something that managers should address to see if there are any needs, etc., and also, at the end, when the decision has been rendered, it's to make sure that everybody's okay. If there's anything we should be doing within the environment per se, it's done as well.