Just to add to what Madam O'Brien said, we do offer mediation. The coordinator will offer, in many instances, mediation between—let's say it's two employees, let's say it's an employee and a manager. Often just putting those elements on the table, with a mediator to encourage that open discussion, dispels the conflict. It clarifies positions, or comments, or whatever.
As I say, we don't have many instances of harassment so mainly it's conflict resolution, which of course could lead to other things, but we find the mediation that we do internally very effective.