It is certainly one of the reasons why the victims always think twice before they lodge an official complaint. The process is rather complex, as I explained. That is why, when people come to see us, we are always going to encourage informal conflict resolution as a first step.
Don't forget that we have two teams on the ground that will take the pulse of the situation. We have our informal conflict resolution team and another team, referred to as the employee assistance team. So we have two teams ready to intervene when difficult situations arise and people might be hesitant to file a formal complaint. We have a team that is going to address formal complaints, of course. However, if the person is not sure and wants to test the waters because they are afraid of all sorts of things, we have two teams to deal with that.