We heard some stories, some tear-jerkers, as you say in English.
A woman was being financially abused by her nephew. She lived in an institution. The bank was concerned that more money was being taken out of her account than was expected. They didn't do anything until it came to a crisis situation. The woman knew that her nephew was doing this. One of the volunteers at the institution where she lived said, “If you know about this, why aren't you reporting it?” Her answer was, “He'll stop coming to visit me.” That is the type of anecdotal stories we hear.
Some of the banks have taken it upon themselves to deal very closely with police when they suspect that something is happening. They will contact the police on a very confidential basis and mention it, or they'll bring in the older person, say they are concerned about what's happening with their bank account, and try to see if there is a problem with it.
Of course, there are scams, mostly by telephone but also by computer, and we need to make older people aware of all these scams. A lot of older people are starting to be computer literate and they get fooled by certain things that are being placed on their computer, so they need education and information on that.
There are lot of different ways in which you can financially abuse someone.