To begin with, with respect to the specific recommendation that you referred to, I can tell you that the review that the commission performed was the first time, was the first review, that any body analyzed all of the complaint files over a period of time and with a view to assessing how they were handled and how that could be improved.
I would see this as being an ongoing process. No one report is going to solve the problem. No policy statement is going to solve the problem. What needs to be institutionalized within the RCMP—and, frankly, I think this applies to any large organization—is the ability to have proper training, reporting, ongoing monitoring and, at the end of the day, outside review as to how the process has been conducted.