Okay. That was a lot.
I think the most important thing is having some kind of discipline in place. By discipline I mean disciplinary action taken against the harassers as you mentioned, whether it's a verbal warning or a termination.
Once they have been trained, there's really no excuse. If there's no training they can always say they didn't know, they didn't understand, they didn't realize that was harmful. But once the training has taken place there goes that excuse. So if you have the training for all the people who could potentially be doing the harassing—not just the managers, because sometimes they just train the people at the top and it doesn't trickle down. Everyone needs the training in my opinion. I think having zero tolerance is pretty much what needs to happen.
In terms of informal and—