I'll start and then maybe I'll ask Ms. McCalla to add something, as well.
Certainly one of the things we found, first of all, was that the same tool we just referred to, which they use to assign a security level, is the tool they use to assign programming. The tool wasn't designed for programming, so right from the beginning there's an issue about the types of programming that might be assigned.
The other thing we found often was that they just didn't start the programming early enough, so even if the programming was appropriate and was available, it wasn't being started on a frequent enough basis. I think it was in the audit on indigenous offenders that we saw it was taking up to five months, I believe, before they actually started the programming. If you have people who have a two-year sentence, for example, and you don't start the programming for that period of time, then they're not going to get their program completed by their parole date.
Maybe Ms. McCalla has something else to add.