I would like to thank the members of the committee for having me here today. My name is Julia Drydyk. I'm the executive director of the Canadian Centre to End Human Trafficking. The centre is a national charity dedicated to ending all forms of human trafficking in Canada. We work to mobilize systems change by collaborating and working with various stakeholders to advance best practices, share research and eliminate duplicate efforts across Canada.
In May 2019 the centre launched the Canadian human trafficking hotline, a confidential, multilingual service that operates 24-7 to connect victims and survivors with social services and/or law enforcement, if they so choose. One of the questions we get asked the most is whether or not we have seen an increase or decrease in calls to the hotline since COVID-19. What I can say definitively is that human trafficking has not decreased in any capacity since the pandemic. While there are ebbs and flows in the volume of the calls we receive, overall the demand for our service has been stable over the last six months.
On the other hand, we have no quantitative evidence to suggest that there's been a significant increase in the prevalence of human trafficking since the pandemic started. Our average weekly and monthly call volumes are pretty consistent with what we were experiencing prior to COVID. While we have seen a slight increase in call volumes, this could be due to a number of other factors, such as it being our first year of operation, or our ongoing improvements and adjustments to our outreach and communication strategies, meaning we're doing a bit of a better job of targeting the people who directly benefit from our services.
I want to take a moment to talk a little bit about the impact the pandemic has had on our ability to do our work and serve the victims and survivors of human trafficking across Canada. Like many non-profit organizations across the country, we had to adapt really quickly to the COVID-19 pandemic. As soon as the lockdowns began, we had to find a way to transition to remote operations. While this has been a learning curve for everyone at the centre, we're very fortunate to be working safely from home. We've been functioning at full capacity in operations since April.
However, many of our front-line service delivery partners experienced far greater challenges in providing services. As soon as the lockdowns began, we issued a survey to 755 of our service delivery partners across Canada, coupled with extensive follow-up and online research to update our national referral directory. The results of that were quite shocking to us. In April and May of 2020, roughly one in every five, or 22%, of the total number of individual services and programs available to our hotline callers were not being offered at all or weren't accepting new referrals because of the pandemic. In addition, 71% of the programs and services in our national referral directory were still accepting referrals, but they had implemented changes to how they were providing services, including such things as reduced or modified hours of service, remote or digital service only, the prioritization of crisis over non-urgent referrals, and of course the introduction of health and safety guidelines for shelters and residential programs.
All of these protocols created additional barriers for victims and survivors looking to access services. For example, we heard that some survivors struggled to maintain emergency housing services, as many really struggled to comply with the COVID precautions. As an example of this, if a survivor leaves a shelter to visit friends or family, or to try to access a food bank, they may not be allowed back because of the risk of exposing other shelter residents to COVID-19. Some survivors have also mentioned that the physical restrictions that have been placed on them during quarantine reminded them of their trafficking situation, which can be both triggering and re-traumatizing.
Shelters having also been reaching capacity more quickly due to the requirements of physical distancing. This is decreasing the overall number of beds available to human trafficking survivors. Some survivors have lost altogether their access to such needed services and supports as drop-in programs and counselling services. Survivors have simply had fewer supports available to them because of COVID.
In conclusion, I want to emphasis that sex trafficking survivors are often placed in a continuum of sexual and gender-based exploitation. I really do applaud the work of this committee for including this issue as part of its broader research agenda. I would also encourage the committee to consider what the impacts might be for women who are experiencing sex and labour trafficking. There are gender dimensions of labour trafficking as well, especially in home care and garment and manufacturing sectors, that require additional research. We're currently working on how to improve engagement with those communities, as they can be traditionally hard to reach, but anecdotal evidence from the field suggests that we're only scratching the surface in understanding the depth and breadth of labour trafficking in Canada.
Again, thank you very much for the invitation. I'd be happy to answer any questions I can.