Certainly, Internet service is essential. I'm not saying that's the answer totally for care, but it makes such a difference.
With regard to my group I was describing, at least I was able to include some people from outside of Thunder Bay, rather than having to do it in my office. I was a big proponent of using Zoom. I did not use phone much, because with Zoom you can see somebody. You can see what somebody's house looks like. Is it messy? You do an evaluation on a person and their house. I'm passionate about that.
The infrastructure is multi-faceted. With regard to the transportation to get people into a major centre for the care they need directly, the transportation and hotel costs are through the roof. I had a young woman come in with her mother, and I helped them deal with some of the hotel costs. Those practical kinds of things about getting people around in northern Ontario are not easy. We're not talking about small distances, as someone mentioned.
For the indigenous patients, I'll be honest: Sometimes the structure for them to access their benefits is very difficult. I can't remember what administrator.... My husband deals with it. However, with one of the indigenous organizations, we have to send a letter to the organization before they can book their travel. That's crazy. There are a lot of very practical—as you can tell, I'm practical—day-to-day things that are barriers for patients getting care. I worry about the patients who don't get to me.
The other thing I do is work with the maternity centre. This is a plug for this, because it's a nightmare trying to get a young indigenous woman seen and following through with appointments, for various reasons. We're talking about the unborn child, the other children, the mother. A lot of times, they don't end up in my office after the initial assessment because there's no support to get them there. It's one of the barriers to getting them there. It's significant.
That's work that I'm passionate about.