I think what I'm reading from your question is that trust in police or trust to report can be challenging.
That's true. We have a challenge here in Canada: Most people don't report when they're attacked.
In the consultations we did when we designed the new website and in other interactions with Canadians and seniors, we received feedback that it was really important to change our approach when a victim calls our centre.
Unfortunately, there's no magic bullet to fight this problem. We really need an approach that changes based on the situation.