My comments will follow along the same lines.
In addition to everything that Ms. St‑Pierre‑Gaudreault described, the housing crisis means that stays are getting longer and longer. This makes it harder to leave the shelter. This can also make it harder to respond to ad hoc requests. We really hear this a great deal.
Moreover, with all these factors and the growing complexity of cases, workers must become increasingly specialized in different areas. They must be able to respond to many requests. With the current funding, we can't pay salaries that reflect the specializations and experience of these workers. As a result, we're losing staff. Turnover is high and things are becoming difficult. It isn't possible to double shifts in some shelters. Everything falls on the shoulders of a single worker, who must answer the telephone 24 hours a day, seven days a week; deal with crises in the shelter; and meet the various needs.
This is an overview of the situation. There are other details, but that's enough—