I'll try it this way, Mr. Chairman.
Mr. Dufault and the team, Mr. Isenberg and Ms. MacDonald, if you wanted to enhance transparency for the average citizen stepping off a bus in this city, who flies twice a year, how would you enhance transparency around air traffic complaints if you were to write the reporting requirements today? How would you make it more understandable for the average citizen? How would you communicate it better? How would you enhance transparency for the average consumer in Canada around these challenges?