We have heard certain things. For instance, the Association of Canadian Travel Agencies receives calls from consumers asking with whom they may file a complaint. We refer them to the Canadian Transportation Agency, in the same way that we used to refer them to the Air Travel Complaints Commissioner.
Based on what we hear from these people who are filing complaints, I think people are well served and satisfied by the Agency's work for the time being. We have no reason to believe that the Agency's staff is not doing its work correctly. On the contrary, I think that if we look at what they have done, it has been perfectly fine. I think it will be even better once they are given broader powers.
We are mostly concerned about visibility, because consumers do not know where to turn. So, the Canadian Transportation Agency needs to carry out a small advertising campaign to let consumers know that they can deal with the Agency if they have a problem with an airline.