To be fair, we haven't gone through the process of trying to itemize specific changes, primarily because we do see these as broad issues.
To your point, for instance, that Canadians are telling you that they want this function, I really don't see that. Depending on how you ask any survey question, you might certainly get an answer that yes, I might like a complaints commissioner; but if you tell me how much it's going to cost and how much actual change they're going to effect, I might think twice about that. That's why I encourage you to look at the details of how this office worked.
As to your question whether there is anything of value in the legislation, as I said at the end, there are some matters of value in some of the changes to the powers of the CTA, with respect to the transferring of licence between licensees, that we see as being a worthwhile pursuit. But by and large, to your point in saying consumers want this, the question we ask is what is the pressing need in this particular sector? If there's a broad societal view that there needs to be oversight of consumer complaints, why isn't it approached through all industries? What is the particular need in this sector? Do the data bear it out? Is the percentage of complaints relative to the percentage of customers carried, whether you measure it through a persons or a dollar value perspective, higher than other sectors? I don't know that that research has even been done, so why are we doing this?
Let's recall that we did this initially in 1999-2000 because there was a lot of hysteria about what the fallout from the Canadian Airlines and Air Canada merger was going to be. In fact, that worst case scenario fallout didn't happen. Our industry today is healthier and better than it was then and offers more choice for consumers.