So then, you review the complaints. As such, what Mr. Julian is proposing is rather logical. He's suggesting that the provision read “and may attempt to resolve the complaint”.
During the first stage, you attempt to resolve the complaint by forwarding it directly to the air carriers. What I want to avoid at all costs is a situation where, pursuant to the provision, you are not required to deal with certain complaints. As the bill is now worded, you could in fact decide that certain complaints are of no interest to you. That's what the bill says. Do you understand what I'm saying?