First of all, in terms of what the air travel complaints commissioner used to do in reporting, it's important to understand that the air travel complaints commissioner, when he was reporting semi-annually to Parliament, was only reporting on complaints received. He received, for example, 1,300 complaints a year. He used to report to Parliament on these complaints alone. So however many of these complaints dealt with baggage loss, however many of these complaints dealt with delays--whatever the subject matter may have been--he focused on these complaints alone.
Performance indicators would be industry-wide. So for every airline that lands or takes off in this country--I don't have the figures, but we surely have them--how many of them were on time? How many passengers, out of the millions of passengers who land or depart from this country, have lost their luggage? The agency doesn't have that information offhand, unless somebody complains. Most people, obviously, don't.
There are a number of complaints filed. I don't have the figure, but from my recollection, it's averaging about 1,300 a year, and you're now going to ask the agency, if this motion is carried, to report back not only on the ones who have complained but on every passenger who travels. That is far, far beyond what the agency currently does right now.