The people affected. One month after I arrived at Canada Post, I had the pleasure of implementing a communication plan targeting people who would be affected by change, whether it be change to rural services or to delivery.
However, when it comes to postal sorting stations the situation is rather different. It's not a service issue. Service is an issue that concerns the delivery side, by and large. In this case, I will be consulting people. But why should we consult people at the stations if no employees, be it permanent or part-time employees, are affected, and there is no resulting service reduction?
I would say that in this instance client relations are not an issue. Rather, it is up to Canada Post to find the best way of conducting its affairs, while making sure that the postal system does not yet again become a burden to taxpayers.