If I understand correctly, if we lose our waivers, it's basically an industry killer.
To give you an example, in our 35-year history we have probably paid out $3 million to $4 million of liability premiums. Our insurers over that time period have paid out $70,000 on our behalf. Even though we disagreed with those payments, they have the right to do so. Even then, even with that kind of ratio, liability insurance is extremely hard to place. In fact, there are only one or two insurers in Canada. It's just not worth it.
In our particular company, we have not had someone file a statement of claim against us for probably 15 years. I keep going back to our insurer and asking, how come we don't have a reduction, we have year after year of no claims? And the answer is, you could have one this year. Honestly, without the waiver form, the adventure industry is dead in Canada. It's just dead. You can't operate.
We're a small industry. Wilderness Tours is the largest adventure company in Canada. We're minuscule and we're the largest one. For the most part, these are all mom and pop operations. They're very small. Liability insurance is extremely difficult to place, extremely expensive, and it's the waiver that is our protection.
I have been probably to discoveries maybe three or four times in 35 years. In every one of those discoveries it is the waiver that has provided us and our insurer the protection, because you can't go skiing, you can't go rafting, you can't go kayaking...in all these things where you deal with nature there's an element of risk.
Even with whale-watching. I've never been on a vessel; I've seen it. To me, if I were operating whale-watching excursions, I most definitely would want to have a waiver of release signed because I would assume that we would want to get as close as possible to the whales without disturbing them. When they go up and down or whatever, you're going to experience more than you would on a normal.... On a normal passenger ferry going from point A to point B, to me there should be absolutely no risk, and that's not adventure tourism.
Anything where you want to get out there a little bit on the limb, and the clientele want that.... If our whitewater rafting was 100% safe, no one would take our trip. It's 99.9% safe, but it's the one-tenth of 1% that makes it a legitimate experience. I always tell people on our trips that I've been doing this for years and years, and what I love about it is that I don't know the outcome of the trip until it's over. For the clientele, it's the same thing. I think any time you introduce an element of risk in it, you need the waiver.
With our jet boating in Niagara Falls, we have coast guard, Transport Canada captains--everything on the thing--but we still require a waiver form, even though they sit, even though we never ever expect the raft to turn over or the jet boat to turn over. Because it's a whitewater trip, the jet boat is in rapids. We have the waiver primarily for backs and neck twists and things, because that's what people want to do. The biggest rapids on planet earth are below Niagara Falls, and people want to experience them.