If I could just redirect you, I want to talk about pilots. When you talk about mechanics, at least you're on the ground, and you have somebody who's doing things according to procedure. With pilots, you're talking about very sophisticated pieces of humankind who fly these planes. If they're not up to snuff, the situation can escalate much more quickly. Is that not the case? That's where we're seeing many more issues, and certainly throughout North America we're seeing, these days, issues with pilots.
On November 30th, 2009. See this statement in context.