I do not think that CATSA did not do its work. I think that the implementation of measures with almost no advance notice did not enable a proper coordination, a proper set of instructions to be given, in order to use the best methods to achieve the objectives given to us by the Government of Canada.
Despite the fact that there are five or six different agencies that deal with security, each one thought it had the right plan and applied the imposed measures within a few hours. The lack of coordination and exchanges on the objectives to meet within a single organization, a single airport, is what led to the circumstances experienced on December 26. Note that, as of December 26, airports held meetings in order to alleviate the situation as much as possible. You will remember that the five- to six-hour line-ups at U.S. Customs in Toronto and Montreal were reduced to about one hour in under three days. Once we have coordination, once information is gathered to enable all parties to meet their stated objectives, we achieve better results.