So it's the same. You've gone from just over 600 complaints to 1,200 last year and it looks like you're going to hit 1,600 this year. I note that the majority of the complaint increases are among different manufacturers other than the main four, so the complexity of your complaints is going up. The sources of your complaints are spread over a wider automotive manufacturing sector and yet you've the same amount of staff that you had when you were doing 600.
Are you able to provide the same level of service today that you were doing a decade ago, when you only had half the complaints, and those complaints were focused around three or four manufacturers?