Just to expand on the frivolous, often it's because there is a financial cost in having a vehicle repaired. When we provide you with the presentation that we gave on Monday, you'll see that there are typically four things that we look at.
We look at the fact that the issue ties back to manufacturing. If the issue is service-related--for example, you have your brakes serviced and your brakes fail--that doesn't fall under the mandate of Transport Canada. It falls under provincial regulation, servicing and licensing. Therefore, there will be a number of complaints that tie back to servicing.
There are also complaints in which safety is not a concern. Safety is the big thing for us.
We also look at what warning is provided to the operator. For example, a wheel bearing is making noise. Maybe the wheel bearing is defective, but it's making noise, giving you, the operator, some feedback that you need to do something. You need to take that vehicle and get it serviced. If you ignore that noise for six months and then the wheel falls off because of that, you do have a responsibility as an operator. That's something that we would consider during the process of our investigation.
So with frivolous, yes, there definitely are some complaints that are frivolous. We do not look at 1,200 vehicles a year. We look at a percentage of those. I can get back to you with more details on vehicle inspections and that type of idea, the exact number. I don't want to throw out a number only to lead you down the wrong road.
Dealers are not regulated by Transport Canada. They would fall under provincial regulation for the licensing of technicians. I am not aware of anything that would suggest that they have, besides ethically, a responsibility to bring something to Transport. I'm assuming they would bring that to their technical people. Manufacturers have these types of services. They have technical representatives, regional representation. If there are issues, they are being brought to the manufacturer through their dealer network in that sense.
I'm not sure if I've covered all of your questions.