Thank you, Mr. Chairman.
Thank you, gentlemen, for being here this morning.
There are a couple of things I'm interested in. First of all, Mr. Beatty, you talked about your early detection, early response system. Could you talk to the committee about the system you have in place for sharing information or complaints within your corporation?
If I were to take my car into a dealership and have them do work on it, is that information automatically shared with the corporation? How many of those indicators does it take to trigger the response, “We have a problem”?
What kinds of variables do you look at? I'm sure there are as many variables in these situations as there are drivers of cars. How many variables do you look at before you recognize that there's a challenge?
That's kind of in the past, but into the future, you said in one of your recommendations that policy should be developed to require and promote continued driver education--part of those variables I'm talking about. Given that I'm sure you want to have a continuing relationship with your consumers, should this be the responsibility of the dealership, or should it be mandated by Transport Canada?