Yet there had only been one complaint. How many complaints do you have to get before you warn Transport Canada? What is your procedure when you receive a complaint? Do you send this directly to Japan or to Transport Canada, or to your manufacturer? I do not know.
I see here that it is important to know that a complaint is not the same thing as a defect that has been flagged. If I go to the garage and if the mechanic only bolts in one screw on my tire rather than all four, that is a problem that he can solve.
What is the difference between a complaint and a measure? If I go by what you said during your presentation, a complaint can be acted upon and things can be corrected, but a measure cannot be corrected.