To be clear, although Mr. Tanguay joins us at the table and is responsible for manufacturing at plants here in Ontario, my manufacturer is Toyota Motor Corporation in Japan. I buy all of my vehicles from Toyota Motor Corporation. That is the line of technical responsibility between Toyota Canada and Toyota Motor Corporation. When I have a technical issue, we turn to the global engineering teams whose responsibility it is to look at these.
As I said, the only difference between us is this. A complaint may be resolved in many different ways. We may ultimately, after investigation, discover that nothing happened and that it was just a misunderstanding; until we know, we can't put a solution in the marketplace, and the reason we don't want to put a solution in the marketplace is we may end up doing more damage than actually correcting a problem.
That said, again, I have no problem with complaints reporting. If that's what the Parliament of Canada wants to do, that's perfectly appropriate, but we operate within a system in Canada that requires defect notification from the manufacturer, not complaints notification. By the same token, not all the complaints that are issued to Transport Canada come back to the manufacturer. I think you may be hitting on an important issue, which is that better communication in both directions can be of assistance generally with road safety.