We've seen that the management of complaints concerning ADM is done by ADM. You agree that we can reasonably have questions in our minds when an organization receives complaints concerning it and manages them itself.
On the other hand, citizens were saying that ADM didn't listen to them, that they were not being treated appropriately. That may be true or false. However, from what I've seen, it's the treatment of the complaints that raised questions.
Don't you think that complaints to ADM should be managed by an independent agency? If so, which one?