I think VIA basically has said itself that in the markets it operates in it tries to ensure that it has predictable and reliable service, and it's trying to actually increase the customer experience. It has service standards that it sets, and that's a key priority that they've identified in terms of their strategic planning. As I say, I think they're very committed in terms of trying to provide the best service they can for Canadians with the resources they have.
On March 27th, 2012. See this statement in context.