Thank you, Chair.
Thank you, folks, for being here.
My comment is very much along the lines that my colleague has been talking about. The network is a big network, and we've heard from both the rail companies that they have certain things that they don't control. One of the things they mentioned was the weather, which we don't control either, so we can leave that part out.
The other part was the connection with the port authorities, the loading and unloading process, etc. I was actually quite interested to see that you have SLAs, or service-level agreements, with these things.
Can you tell me a little bit more about what's included in terms of performance measures? Maybe you can expand on any penalties that are included for non-performance or any consequential damages that you have in these agreements. Which are the concerns of some of these shippers?