We set requirements for security. We set requirements for what must be done by the security screening agents. Also, CATSA, the crown corporation, is responsible for setting service standards and meeting official language obligations. If you have a complaint, there's certainly a whole suite of activity that they go through to address that, but primarily, our focus is on the security obligations. Now, there are other agencies that look at language complaints.
On June 12th, 2014. See this statement in context.