Young kids are busy. They are taking the picture of a QR code on a smart phone and they are placing orders to online stores on the way home from their busy lives. The package is arriving, but they are not home to receive this package.
If the mail is changing its shape and size, don't we think that the mailbox should change its shape and size too? So what we're trying to do is to adapt to the changing needs of Canadians. We believe Canada Post will remain a relevant, meaningful participant in the lives of Canadians. Over the years, the mail has changed shape and size and so are we.