Let me first acknowledge that changes of this magnitude were not taken lightly or thought through on a short notice. This is a trend that has been emerging for several years. As I mentioned in my remarks, since 2007 the mail volumes irreversibly started to decline.
The work we have done in preparing options is not only based on extensive face-to-face consultations, the over 3,000 items of feedback we received on our website, and the over 1,000 letters: this is a highly engaged consultation process that we undertook over the last seven or eight months, which was widely covered in over 400 articles and hundreds of hours of television and radio coverage. This has been extensively covered—the options that were laid out that we were discussing with Canadians through the Conference Board report—so this has been a long consultation process.
As regards the second part of your question about the seniors, as you know, two-thirds of Canadians currently receive their mail through a centralized delivery system. Much of that includes community mailboxes or apartment central delivery points, and those two-thirds of Canadians also include seniors, and also include people with disabilities, and Canada Post has a robust process to accommodate requirements where it's appropriate for seniors.
We continue to innovate in that area in terms of providing extra keys for those who need a loved one to pick up their mail. In order for some seniors to be able to reach their community mailboxes, we have been managing the latter's placement, location, height, and other adjustments for the past three decades, and in fact dealing with Canadians very successfully. We intend to learn from that and to continue to improve, and indeed, if we learn that there are new requirements that we need to accommodate, we will continue to be innovative.