In fact, the volumes from charities are down considerably over the last three years because charities are increasingly using social media and peer fundraising tactics, which obviously have a direct impact on our business. As I mentioned earlier, this is the dilemma and the difficult task of having to meet the competing needs. The very same customers for our paper business, on the one hand, are also our competitors digitally delivering mail. So digital delivery of mail is virtually being done by every one of our physical delivery customers as well.
So the world of exclusive privilege has become blurred: virtually everybody can send mail. The exclusive privilege was designed to protect the universal service, where we could afford to spread the cost to all Canadians. But when select and fewer and fewer Canadians start to use a service, then it becomes very difficult, in the absence of some structural changes, to maintain a business model that allows you to maintain your corporate mandate of being self-sufficient and not becoming a burden to taxpayers.